Content Us

4 Fritz Boulevard
Albany, New York 12205

Email
info@rbsalbany.com

Phone
518.869.8116

Repeat Business Systems
Managing Technology, Installing Trust.

Your IT infrastructure forms the backbone of communication with your team, clients, and business partners. When your network goes down, business comes to a grinding halt. Repeat Business Systems helps you keep your network operating at peak performance with a proactive approach to IT management.

Network Monitoring

Instead of waiting for something to go wrong with your network, our network monitoring service continually watches your network for signs of trouble. This allows problems to be resolved before they become big issues. It also ensures that software patches and antivirus updates are installed. More>>

Onsite Support

When things go wrong you need a certified technician on-site quickly. Repeat Business Systems has a full team of support professionals backed with the heritage of responsive service you’ve come to expect. More>>

Business Continuity

With technology playing such a critical role in every organization, you need a business continuity and disaster recovery strategy. We help you develop and manage a strategy to keep your technology running in case of disaster, ensuring that a technology problem or attack does not put you out of business. More>>

Cloud Services

More and more companies are realizing the benefits of moving some or all of their computing to the cloud. However, as you decide to move to the cloud, you need a cloud strategy and a partner that can help you maximize productivity while minimizing costs. More>>

To learn more about how our proactive approach to providing IT support could benefit your company, contact us today at info@rbsalbany.com.

It is our goal to ensure that your IT Network is working at its optimal performance capability. However, if you have a question, concern or are experiencing technical difficulties please complete and submit the IT Ticket below. By submitting this form, one of our Help Desk Team will respond to you promptly. You can always call our Help Desk directly at 518-869-8116 and select prompt 5.

Levels for Support Tickets:

Level I support – I have an issue that I need taken care of but it is not impacting my ability to work or access to my network. I understand I will have a response in 48 hours or sooner.

Level II support – I have an issue that is preventing me from doing my work. I understand I will be responded to within 4 business hours.

Level III support – I have an emergency situation. My network is down and/or I am unable to conduct business or I have an issue that is preventing me from doing a critical task that needs to get done right away. I understand I will have a response within one hour or less.

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